A business phone system that's hard to manage, drops calls, or routes customers to the wrong department is a direct hit to revenue — every missed or mishandled call is a missed opportunity. I set up and manage 3CX-based VOIP phone systems for businesses and call centres, with an emphasis on getting call routing, extensions, and integrations right the first time rather than leaving it as an ongoing source of support tickets.
- 3CX PBX installation — self-hosted or cloud
- Extension routing, call queues, and IVR menu configuration
- SIP trunk setup and number porting
- CRM, WhatsApp, and live chat integration
- Call centre queue management, recording, and reporting
What I set up
3CX PBX installation and configuration — whether self-hosted on your own infrastructure or via 3CX's cloud offering. Extension and department routing, call queues, IVR (interactive voice response) menus, and voicemail-to-email. SIP trunk configuration with your chosen provider, and number porting where needed. For call centres specifically, this includes queue management, call recording, and reporting configuration.
Integrations
CRM integration so incoming calls can pop up caller context automatically, WhatsApp and live chat integration through 3CX's omnichannel features, and mobile/desktop app configuration so your team can take business calls properly wherever they're working from. If you're running a hosted business and want the phone system on the same infrastructure as everything else, I can set that up on a VPS alongside your other services.
Who this is for
Small and medium businesses replacing an old analog or poorly-managed VOIP setup, call centres that need proper queue and reporting configuration, and any business that's currently routing customer calls through something ad-hoc (personal cell phones, a single shared line) and needs it professionalised.
Frequently asked
Not necessarily — 3CX supports desktop and mobile apps as softphones, and can also work with dedicated VOIP handsets if you prefer physical desk phones. I'll help you decide based on how your team actually works.
Yes — this is a common use case, including migrating queue logic, extensions, and reporting configuration from the old system with minimal disruption.
Ready to talk about 3CX & VOIP?
Tell me about your project and I'll get back to you within a day.